Privacy Policy
In accordance with the provisions of the EU Regulation 2016/679, April 27, which affect the protection of individuals with regard to the processing of personal data and on the free movement of such data, from now on GDPR.
Who is responsible for your data processing?
Name: VOXELCARE S.L. VAT Number: ESB54603048 Address: AVDA. DE LA UNIVERSIDAD S/N EDIFICIO QUORUM III PARQUE CIENTÍFICO Y EMPRESARIAL DE LA UMH ELCHE 03202 ALICANTE Phone number: +34 965 452 517 Email address: info@voxelcare.com
For what purpose do we process your personal data?
Your personal data shall only be used for the following purposes:
- Handling all requests for information that are made through our website or email, with the aim of facilitating information about our products and services.
What is the legitimation for the treatment of your personal data?
Execution of pre-contractual measures upon request. Your personal data will be treated based on pre-existing relationship which initiates the data processing and is legitimized by means of the check box of the application form in which you give your consent.
How long will your personal data be stored?
Personal data provided will be kept while maintaining our contractual or commercial relationship. However, from the date of termination of our contractual or business relationship, your data will be kept:
- ONE YEAR for connections done through our website, email and phone calls, instant messaging services, SMS or MMS.
In the case of becoming our client your data will be kept:
- FOUR YEARS for Tax purposes. Accounting records or other mandatory records applicable to Tax legislation (retentions, VAT…) as well as documentary support that justify our records and registers.
- SIX YEARS. For personal data included in mandatory registers, documentation, and supporting information concerning our professional activity according to the Commerce Code.
How have we obtained your personal data?
Personal data obtained provided by you.
Who will your personal data will be shared with?
No data distribution is planned, with the exception of a legal obligation.
What are your rights when you provide us your personal data?
Any interested party may request exercising of the following rights:
| RIGHT | ACTION |
| Right to access | The data subject shall have the right to get confirmation if personal data concerning him or her is being processed. |
| Right of rectification | The data subject shall have the right to rectify inaccurate or incorrect personal data concerning him or her. |
| Right of suppression | The data subject shall have the right to obtain deletion of personal data concerning him or her when the personal data is no longer needed regarding the purposes for which they were collected or treated in a different way. |
| Right of Limitation | He or she can request for the limitation of the treatment of his or her personal data, in which case it will only be kept for the exercise or defence of legal claims. |
| Right of the portability of your data | He or she can request their own personal data be assigned or transferred to any other company that they state in a structured, understandable, and automated format. |
| Right to withdraw your consent | You shall be entitled to withdrawal of consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. |
| Right of opposition | The data subject shall have the right to object to the processing of his or her personal data. |
How you can exercise these rights?
We provide, if requested, the forms to complete in order to exercise these rights. You can request it by sending an email to info@voxelcare.com stating the right you want to exercise and we will send you the corresponding form.
The exercise of the rights shall be held through communication to our email address info@voxelcare.com or by post to Avda. De la universidad s/n edificio QUORUM III parque científico y empresarial de la UMH Elche 03202 Alicante - Spain.
Who can exercise the rights?
The rights of the data subjects are quite personal, therefore will be exercise by the data's proprietor by providing proof of identity (for that purpose, ID card or equivalent will be requested).
Also they can exercise access to their data via legal representation, in which case, apart from the ID card or equivalent of the data subject, will need to provide ID card and the document granting the representation powers to the third party.
What will be our obligation when you exercise some of the rights?
The data controller shall answer any request addressed to him/her , regardless of whether or not a subject's personal data appears in his/her files.
In the event that the request does not meet the specified requirements, the person responsible for the file must request the correction of the same.
The data controller shall answer the requests within one month following receipt of the request. This deadline may be prolonged for a period of two further months if needed, given the complexity and number of requests. The data controller shall inform the data subject about any of these extensions within one month following receipt of the request, explaining the reasons for the delay.
Right of reclamation to the control authority
You can request the protection of rights that have not been duly taken care of under the Spanish Data Protection Agency, by visiting their website (www.agpd.es) or in a written form by post to (C/Jorge Juan, 6, 28001-Madrid).
What kind of information do we collect?
Generally, you may use our website without giving any personal information.
We have an online contact form in which data is collected in order to offer our services, care and advice when requested. When you fill out this form requesting information, the User guarantees the authenticity, accuracy and veracity of data submitted, hereby undertaking to keep the personal data that is provided up to date so that it responds, at any time, to the current situation. The User will be solely responsible for any false or inaccurate conduct and the damages that might be caused.
The data we collect are: Name, forename, email address and phone number. Company name, Number of employees, Address, Zip Code, City, Country.
What measures do we take to keep your information secure?
We apply reasonable technical and physical measures to protect the information we collect through our website.
Data protection in social media
We use Facebook, Youtube, LinkedIn, Twitter, and Instagram to keep you updated about our activities and to interact with our followers. If you become a follower, you consent us to treat your personal data available in your profile, solely for this purpose and only into the Facebook, Youtube, LinkedIn, Twitter, and Instagram environments in accordance with their use and privacy policy.
You can exercise your right of access, rectification, deletion, limitation, and portability of your data, withdrawal of consent and opposition at the email address info@voxelcare.com. We will take care of your request in the context and with the legal constraint and operating rules established by Facebook, Youtube, LinkedIn, Twitter, and Instagram.